People are looking for direction and are very confused. Right now, we have a president who has decided to take a vacation from leading and is only leading from the back office. This leadership style is becoming all too familiar. Right now there is a lot of uncertainty in the economy and people’s opinions regarding the economy are all over the board.
We have others who talk a lot, but when it comes down to it can they really be trusted. All candidates currently running for the presidential office fit this bill to some degree. I’ll let you insert your own opinion here.
For me, I am learning every day that people want direction. Overall direction of where the company is headed and specific direction regarding their job descriptions. It is imperative for me to continue to communicate the direction of where the company is headed and what that effect is on our internal clients, (employees) and external clients, (customers). People want to know and understand their role in the company and look for ways to make a difference. Sometimes this information is not as clear as it should be.
As a leader, I look at processes every day and try to improve on management and human resources techniques I learned and grew up on for the past 20 years. A lot of those techniques are outdated and frankly useless when it comes to managing a workforce today. Case in point work schedules. Today, so many companies are offering extended paid time off and flexible work schedules. This is great for employees, but it has to work for the company to service clients. Current time clock and wage regulations are often counter to what is actually needed when it comes to managing employee pay. A number of these decisions take a lot of planning and a flexible system in order to accomplish these tasks in an effective manner.
The most critical part of providing direction for me through this process is being seen. Making sure people see myself in action and interacting with people. When leaders take the time to listen to their employees, this is where true direction can start. From here, it is all about gaining trust. To gain trust, a leader must know where the company is going and be able to communicate that with his/her employees and clients.
It is a definite work in process and I know I will be writing more on this topic later in the year to gauge my success.