This one concept has been something I have been focused on everyd ay. I think it is critical to not get into a rut. Each day is a new day for opportunities and improvement. Every morning, (early), I take a minute for a reflection on scripture and prayer. It reminds me where I am and where I want to be going forward. This simple step has helped me remained focus on what really is important. In addition, I try to incorporate a good workout while listening to one of my routine business podcasts.
With respect to work, it is critical to be in touch with what is happening on the production side and client service side. People’s expectations on service are all over the board. I keep working every day to establish a baseline and build on it and reshape it. Client expectations are high and the pace of change demands that our attention toward production and service remain strong each day.
With respect to relationships, it is imperative that I continue to set an example of how people should be treated. Today, with the advent of internet information combined with smartphone technology, we are entering an era where communication is completely changing and it is imperative to find ways to cut through this noise and make a difference. Speaking of clients, face to face is always the best way to communicate. Showing transparency is also critical in an age where others are pulling back.
As far as knowledge, I am quickly reminded that the best knowledge I can receive comes directly from other people. Communicating face-to-face produces the most ideal atmosphere for sharing and gaining information. It is a two-way street for me. I have also found myself buying more books these days rather than reading internet articles or online publications. It is critical that knowledge-building takes place daily.
Another area that I have tried to focus more on being available at home. I need to interact and communicate with my wife and children and make sure their needs are being met from a listening standpoint. I have tried to improve in this area. I no longer just ask the familiar question, “How was your day today?” I ask them one of the following questions: “Tell me about something that made you smile today?” “What do you plan on doing this evening?”